In a competitive global market where differentiation is key, Future CX stands out as a luminary in sculpting distinct customer experiences. Our commendable history, evidenced by partnerships with brands like KFC, Webbers, and VW SA, is just a fragment of our story. It’s with this spirit that we introduce our 10-week training program, a synthesis of years of research, on-ground experiences, and feedback loops, aimed at redefining industry benchmarks.
Duration: 10 Weeks (Once a week)
Our mission is twofold
First, to imbue participants with an amalgamated skill set of top-tier Business report writing skills paired with strategic techniques on writing reports.
Second, to cultivate a mindset that prioritizes satisfaction, sees challenges as opportunities, and understands the holistic role of service in brand reputation and revenue growth.
Customer Service for Sales Staff: A 10-Week Training Programme
Week 1: Introduction to Customer Service and Sales
• The relationship between customer service and sales
• Importance of effective communication
Week 2: Negotation Skills
• The art and science of negotiation
• Techniques for win-win negotiations
Week 3: Product Selling
• Understanding your product and its value
• Differentiating your product from competitors
Week 4: Cold Calling Techniques
• Approaching a potential customer
• Overcoming the fear of rejection
Week 5: Crafting the Perfect Sales Pitch
• Building a compelling story around your product
• Addressing common objections in your pitch
Week 6: Problem Solving in Sales
• Identifying common customer problems
• Offering effective solutions
Week 7: Focusing and Engaging the Customer
• Engaging the distracted customer
• Maintaining focus during the sales process
Week 8: Solution Selling
• Shifting from product-focused to solution-focused sales
• Addressing customer pain points with solutions
Week 9: Time Management for Sales
• Prioritizing tasks effectively
• Using tools and techniques for better time management
Week 10: Intermediate Excel for Sales
• Analyzing sales data using Excel
• Creating compelling visuals and sales projections
Course Objectives:
By the end of this 1 week training programme, delegates will:
Understand the importance of blending customer service with sales techniques.
Be equipped with negotiation techniques to close deals effectively.
Gain proficiency in product-focused and solution-focused selling.
Master the art of cold calling and crafting compelling sales pitches.
Enhance problem-solving skills tailored to sales scenarios.
Develop the ability to engage customers fully during sales interactions.
Apply time management strategies to maximize sales productivity.
Use Excel at an intermediate level for sales data analysis and projections.
- Cost per delegate: R8799
- This includes:
- Access to online sessions
- Course materials and resources
- Continuous assessment and feedback
- Framed Certificate of completion at the end of the programme
Each week, delegates will attend a 1–2-hour online session covering the topic of the week. These sessions will involve interactive lectures, practical exercises, group discussions, and Q&A segments. In addition to the online sessions, delegates will be provided with reading materials, worksheets, and assignments to reinforce their learning.
Delegates will also have access to recorded sessions, allowing them to revisit the content at their convenience. This flexible approach ensures that all learners, regardless of their prior experience or learning style, have an enriching and impactful training experience.
By the end of this training program, participants will possess a holistic understanding of the intricacies of customer service with a special focus on sales. They will be adept at handling diverse customer scenarios, driving sales through superior service, and utilizing technology to enhance customer interactions.
Future CX champions a blended learning methodology. Each session is designed to be interactive, combining theory with practical applications, real-world scenarios, and feedback-driven improvements.
The course will be spearheaded by the internationally acclaimed coach, TJ Malamule. With an illustrious training career spanning over 12 years, TJ is not just a coach; he’s a thought leader in the realms of customer service and sales. An MBA graduate and an award-winning trainer, his expertise is further enriched by his experiences as a public speaker on global platforms. With TJ at the helm, participants are not just gaining knowledge; they’re imbibing wisdom from one of the best in the industry.
Future CX isn’t just offering a course; we’re extending an invitation to a transformational journey. In an era where customer service isn’t just a department but a brand’s heartbeat, and sales isn’t just a function but an art, we invite you to step into the future with us. A future where every interaction counts, every sale tells a story, and every feedback paves the way for growth.
