Project Team Management
In a competitive global market where differentiation is key, Future CX stands out as a luminary in sculpting distinct customer experiences. Our commendable history, evidenced by partnerships with brands like KFC, Webbers, and VW SA, is just a fragment of our story. It’s with this spirit that we introduce our two (2) day training program, a synthesis of years of research, on-ground experiences, and feedback loops, aimed at redefining industry benchmarks.
Duration: 2 days
Our mission is twofold
First, to imbue participants with an amalgamated skill set of top-tier Business report writing skills paired with strategic techniques on writing reports.
Second, to cultivate a mindset that prioritizes satisfaction, sees challenges as opportunities, and understands the holistic role of service in brand reputation and revenue growth.
Project Team Management for Staff: A two (2)- day Training Programme
Day 1: Introduction to Project Team Management
- Roles and responsibilities of a project team
- Setting project goals and objectives
- Planning and scheduling project tasks
- Importance of effective communication
Day 2: Dealing with challenges and conflicts
- Monitoring progress and making adjustments
- Ensuring successful project completion
- Summary and key takeaways
- Q&A sessions
Course Objectives:
By the end of this two (2) day training programme, delegates will:
Delegates will learn essential leadership skills and techniques to effectively guide and motivate their project team members. This includes understanding different leadership styles, providing clear direction, setting goals, and fostering a positive and collaborative team culture.
Delegates will learn strategies for clear and transparent communication, active listening, and effective feedback. They will also acquire skills in facilitating collaboration and managing conflicts within the team.
Participants will learn strategies for recruiting, selecting, and onboarding team members effectively.
Understanding and managing project risks is a key responsibility of a project team manager.
Effective project team management requires continuous monitoring and evaluation.
They will also gain insights into using key performance indicators (KPIs) and project management tools for this purpose.
- Cost per delegate: R4000,00
- This includes:
- Course materials and resources
- Facilitator cost including travel cost
- Framed Certificate of completion at the end of the programme
Each day delegates will attend a 7-hour session covering the topic. These sessions will involve interactive lectures, practical exercises, group discussions, and Q&A segments. In addition to the sessions, delegates will be provided with reading materials and worksheets to reinforce their learning.
This flexible approach ensures that all learners, regardless of their prior experience or learning style, have an enriching and impactful training experience.
By the end of this training program, delegates will be equipped with the skills and knowledge to effectively lead and manage project teams, ensuring successful project delivery within the defined constraints of time, budget, and scope.
Future CX champions a blended learning methodology. Each session is designed to be interactive, combining theory with practical applications, real-world scenarios, and feedback-driven improvements.
The course will be spearheaded by the internationally acclaimed coach, TJ Malamule. With an illustrious training career spanning over 12 years, TJ is not just a coach; he’s a thought leader in the realms of customer service and sales. An MBA graduate and an award-winning trainer, his expertise is further enriched by his experiences as a public speaker on global platforms. With TJ at the helm, participants are not just gaining knowledge; they’re imbibing wisdom from one of the best in the industry.
Future CX isn’t just offering a course; we’re extending an invitation to a transformational journey. In an era where customer service isn’t just a department but a brand’s heartbeat, and sales isn’t just a function but an art, we invite you to step into the future with us. A future where every interaction counts, every sale tells a story, and every feedback paves the way for growth.
