In a competitive global market where differentiation is key, Future CX stands out as a luminary in sculpting distinct customer experiences. Our commendable history, evidenced by partnerships with brands like KFC, Webbers, and VW SA, is just a fragment of our story. It’s with this spirit that we introduce our two (2) day training program, a synthesis of years of research, on-ground experiences, and feedback loops, aimed at redefining industry benchmarks.
Duration: 2 days
Our mission is twofold
First, to imbue participants with an amalgamated skill set of top-tier Business report writing skills paired with strategic techniques on writing reports.
Second, to cultivate a mindset that prioritizes satisfaction, sees challenges as opportunities, and understands the holistic role of service in brand reputation and revenue growth.
Presentation Skills Workshop for Staff: A 10-Week Training Programme
Day 1: Introduction and importance of Presentations in business
- Preparing a presentation
- Identifying the objectives
- Structuring the presentation
- Designing effective visuals
- Practising delivery techniques
Day 2: Techniques and ways of engaging the audience
- Delivering a confident and persuasive presentation
- Handling questions and concerns
- Evaluating and improving presentation skills
Course Objectives:
By the end of this two (2) day training programme, delegates will:
Participants will learn techniques for organizing their thoughts, structuring their presentation, and developing engaging and relevant content.
Mastering delivery is crucial for an effective presentation. Participants will learn how to use body language, voice modulation, and eye contact to engage their audience.
Understanding how to use visual aids effectively is essential for enhancing audience understanding and retention.
Participants will learn to create interactive elements within their presentations, such as asking questions, conducting polls, or facilitating discussions. This encourages audience participation, fosters engagement, and maintains interest throughout the presentation.
Participants will learn how to navigate presentation software, troubleshoot technical issues, and deliver presentations via video conferencing platforms.
- Cost per delegate: R4000,00
- This includes:
- Course materials and resources
- Facilitator and traveling costs
- Framed Certificate of completion at the end of the programme
Each day delegates will attend a 7-hour session covering the topic. These sessions will involve interactive lectures, practical exercises, group discussions, and Q&A segments. In addition to the sessions, delegates will be provided with reading materials and worksheets to reinforce their learning.
This flexible approach ensures that all learners, regardless of their prior experience or learning style, have an enriching and impactful training experience
By the end of this training program participants will have the skills and confidence to create and deliver persuasive, engaging, and memorable presentations that effectively communicate their message to their intended audience.
Future CX champions a blended learning methodology. Each session is designed to be interactive, combining theory with practical applications, real-world scenarios, and feedback-driven improvements.
The course will be spearheaded by the internationally acclaimed coach, TJ Malamule. With an illustrious training career spanning over 12 years, TJ is not just a coach; he’s a thought leader in the realms of customer service and sales. An MBA graduate and an award-winning trainer, his expertise is further enriched by his experiences as a public speaker on global platforms. With TJ at the helm, participants are not just gaining knowledge; they’re imbibing wisdom from one of the best in the industry.
Future CX isn’t just offering a course; we’re extending an invitation to a transformational journey. In an era where customer service isn’t just a department but a brand’s heartbeat, and sales isn’t just a function but an art, we invite you to step into the future with us. A future where every interaction counts, every sale tells a story, and every feedback paves the way for growth.
